Telephone Recorders Direct Customers

A wide variety of private individuals and organisations use our telephone recorders for dispute resolution, training or to improve call handling skills. Below is a small selection of our customers:

Insurance - Bromwall Ltd recording all calls to a computer and archiving to CD
ALD Automotive - about the 703N cassette recorder
Service Centre - Automotive Distributors - for training
Recording Interviews - journalists
Smiths (Cheadle) - Recordings as evidence
G8 - 957 Adv recording software


Bromwall Ltd
"As insurance brokers it is essential that we follow our client's instructions exactly and also have a record of any information given by Insurers, we decided to record all incoming and outgoing telephone calls. We scoured the market and found that systems that record all lines centrally were expensive, so we decided that it would be more economical to use a device to record the calls from each individual extension directly on to the employee's computer. By doing so the calls can be identified by name of the caller and easily tracked. Any one call could also be E-mailed to a third party. We evaluated the two leading systems and chose Retell for its simplicity in installing and setting up, and it's performance in giving high quality recordings. The unit automatically records all incoming and outgoing calls to a file on the hard drive. These can be archived to a rewritable CD or zip disk at a convenient time to save space. The units were purchased at a fraction of the cost of an integrated centralised recording system. Up to now it has given us trouble free use. We would strongly recommend this system for the small to medium sized office."

ALD Automotive
"The recording quality achieved with the 703N was very good, it came out just fine. I passed the 703N kit to our IT department for them to fit it to a telephone. They said it was very simple to install, and I found it very simple to use. The feature that I really liked was the fact that when you put the call down it stopped recording and paused itself, because there is always that fear that you are going forget to stop recording and fill up the cassette unnecessarily. I thought that was an absolutely brilliant idea."

Automotive Distributors Ltd
"We currently use the telephone conversation recorder to help train new staff or give demonstrations of our service to our customers. We find this a very useful tool. In fact it is being so useful that we now need another one."

DIGITAL RECORDERS MAKE GOOD NEWS FOR JOURNALISTS
"The telephone conversation recorder is a useful tool - where long interviews have to be carried out over the phone, it is ideal," says freelance editor Tony Dowding. "I do a lot of work on the phone. Interviewees are not concerned when told that the conversation is being recorded, especially, as it means that they will be quoted accurately."

"It is very quick and simple to fit, in seconds in fact, and it can be left on the line when not being used."

Smiths (Cheadle) Ltd
"Our company purchased several 957's some time ago, and we have really come to appreciate the significant benefits of having clear concise recordings of your conversations. We have been able to utilise the product fully from being able to submit a recorded conversation as evidence at one end of the scale to playback of recordings as an aide memoir at the other."

G8
"The 957 Call Recording Software is excellent. We bought one copy of the software which paid for itself so quickly that we bought another 9 copies. My only wish is that we had known about this recording system and installed it earlier."