Defining your Telephone Conversation Recorder

Follow our step by step guide:

Define your requirements
Choose your recorder
Set-up your call recorder

Step 1 - Define your requirements


Phone tapping your personal calls is generally a simple and inexpensive process. It can be done by anybody and requires no special technical knowledge.

Ask yourself:

  1. Do I need to monitor ALL my calls ALL of the time? or
  2. Will I record just occasionally, when a special situation arises?

This decision will have an impact on the type of equipment you select, as some products are better suited to a particular method of working than others. However, for tapping personal telephone calls this is about the only decision you need to make.




For businesses monitoring calls on more than one telephone line


There are a few more questions to consider:


Am I recording set telephones (the same telephones) all the time?

If you are likely to monitor different telephones at different times, ensure you opt for a telephone recorder that simply unplugs from one position and plugs into another.
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How many phones need to be monitored now and in the future?

You may want to buy single line recorders and bolt more on as you need to, or alternatively opt for a purpose built mutli-line recorder. Be aware that some multi-line recorders have a limit to the number of lines that can be recorded so ensure you get adequate capacity to cover you from the start.
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Who will have access to the recordings?

Some recorders record onto CDs or their own hard disk whereas others give you an option to playback from PCs or via the network.
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How quickly do the recordings need to be recovered?

If quick access if vital, opt for a recorder which enables you search and retrieve recordings quickly and easily, such as one which records to a PC and comes with easy to use search and retrieval software.
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Can conversations captured through phone tapping be used for dispute-resolution or staff training purposes?

If you are monitoring to resolve disputes or for legal reasons, you need to record all calls. Reliability of your call recorder is essential. Saving money by going for an inadequate recorder could cost you more money if you end up missing that all-important call. Recording calls for staff training means you will only ever listen to a selection of calls.
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How long do the recordings need to be kept?

This affects the amount of storage you will need. If you think you may want to keep recordings for a long while, you may want to consider recording to PC or CDs, as you can keep CDs as archives of old calls or store old calls on your PC. Some recorders come with their own hard disks which have substantial capacity.
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How secure do the recordings need to be?

If you only want selective people having access, you may want to consider encryption cards to make recordings more secure.
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What are my legal obligations?

It is legal to record calls. There are some best practice tips for business. Click here for more info on legalities.
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Our Customers Say...
"We currently use the telephone conversation recorder to help train new staff or give demonstrations of our service to our customers. We find this a very useful tool. In fact it is being so useful that we now need another one."
Automotive Distributors Ltd
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