957Linc: Data Integration Link for 957 Adv Call Recorder

Software which enables you to get data fields from your database and link these to recordings to enable you to search by your preferred information.

Is it for me?

Yes if you use the 957Adv call recording software and want to search for calls on different on information than comes as standard.

How does it work?

Requires installation by your IT department or someone familiar with Visual Basic/C++

The 957linc allows your own database, e.g. access database or CRM software to control the 957 recording software. The most common use for this is the automatic transfer of customer details to your database records into the notes and reference fields within the 957 software.

Download:

Main Features

• Automatically inserts customer account number/name to individual recordings in the call recording software for fast search and retrieval of client-related calls
• Find recordings by searching for comments/references attached to a specific call
• Remotely start or stop recordings
• Can be used for hundreds of applications, e.g. attaching contract numbers to calls, or client-id
• LAN compatible

Example Application:

The predicative dialler screen pops the customer’s details to the agent, this calls a .dll file, which initiates the recording in the 957 recording software. What the agent does naturally on the screen to finish a call sends another message to the 957 to stop recording and to annotate the call with the client name, campaign, customer name and any other information. Your database will also send the path and filename that the 957 call recording software should give to the recording.

What is included?

• 30-day trial version (purchase of license and unlock code required for full version)
• Computer programmers installation guide
• Examples of applications
• Code required for Visual Basic and C++ integration

List of currently supported functions:

C declarations:

• extern "C" __declspec( dllimport ) int __stdcall SCRStartstop(int hWnd);
• return value for SCRStartStop: -1 if recording was started. 0 if something went wrong max signal (+1 ... +32768) if something has been recorded
• extern "C" __declspec( dllimport ) int __stdcall SCRCancel();
• extern "C" __declspec( dllimport ) int __stdcall SCRSendUrn(int hWnd, char *urn);
• extern "C" __declspec( dllimport ) int __stdcall SCRSendNote(int hWnd, char *note);
• extern "C" __declspec( dllimport ) int __stdcall SCRSendFilename(int hWnd, char *filename);
• return value for these four: 0 if running SCR could not be found, otherwise non-zero

Note that the SCRSendFilename function is used to change the filename (e.g. to "myfile12345678.wav"). The function has to be called before starting the recording and it is up to you to ensure that the file name is unique.

Visual Basic declarations:

• Declare Function SCRStartstop Lib "SCRCTRL.DLL" Alias "_SCRStartstop@4" (ByVal hWnd As Long) As Integer
• Declare Function SCRCancel Lib "SCRCTRL.DLL" Alias "_SCRCancel@0" () As Integer
• Declare Function SCRSendUrn Lib "SCRCTRL.DLL" Alias "_SCRSendUrn@8" (ByVal hWnd As Long, ByVal urn As String) As Integer
• Declare Function SCRSendNote Lib "SCRCTRL.DLL" Alias "_SCRSendNote@8" (ByVal hWnd As Long, ByVal note As String) As Integer
• Declare Function SCRSendFilename Lib "SCRCTRL.DLL" Alias "_SCRSendFilename@8" (ByVal hWnd As Long, ByVal Note As String) As Integer